Urgent care is a specialty area of medicine that meets an important need in any community: to provide a wide variety of short-term treatment services, typically by physicians, physician assistants, and nurse practitioners trained in family medicine or emergency medicine. Piedmont Healthcare’s Express Care in Mooresville is there for you when you need them, with convenient hours and quality, compassionate care.
Maybe you’re worried that you broke your ankle after a Sunday afternoon tag team game, or your toddler is sent home from daycare with a bad earache. We understand that life happens all the time, not just Monday through Friday from nine to five. If you feel you can’t wait to be seen by your primary care physician for symptoms that concern you, but don’t think it’s serious enough for an emergency room visit, let the providers and staff at Express Care take care of you and get you on your way. Piedmont HealthCare’s Express Care is an affordable and convenient option, no appointments necessary!
AFFORDABLE CARE WHEN YOU NEED IT
“It’s very important to us that we provide our patients with continuity of care and exceptional customer service,” says Jeff Taylor, director of operations at Piedmont HealthCare. “We know from multiple studies that much of the care provided by a hospital emergency room can be, and perhaps should be, managed in an urgent care facility. We see ourselves as a place between the primary care doctor’s office and the emergency room in a cost effective, easily accessible, and more efficient manner. We want people to get the care they need when they need it.” Express Care treats patients whether or not they have a primary care physician, and they work with most health insurance programs, as well as Medicare and Medicaid. A prompt-pay discount is offered for self-paying patients.
CONTINUITY OF CARE
Express Care, and its partner clinic, Statesville Urgent Care, are a good point of entry into a more comprehensive health care system. And, if you already see a Piedmont HealthCare provider, your medical records are available to the staff in each urgent care office, and your provider will have access to them to ensure continuity of care. Express Care also offers many ancillary services on-site, including x-rays, CT scans, MRIs, EKGs and laboratory services. Of course, when a patient comes into Express Care who really should be seen in an emergency room, the staff will make sure that patient is stabilized and transferred to the hospital immediately. Referrals to specialists or primary care physicians are often made to ensure the patient gets the specific care and follow-ups they need for continued good health.
CHANGES AND IMPROVEMENTS
Jeffrey Smith is the chief executive officer of Piedmont HealthCare. As in any complex system that provides a critical service to the community, his role is to make sure it all works. “What’s important to me is that when we see opportunities or challenges, we assess those and find solutions. That’s what we did at Express Care. The Patient Advisory Committee at Piedmont HealthCare, a group of patients who meet on a regular basis with our leadership and offers suggestions and provides feedback about their experiences, played a valuable role in bringing to our attention that the wait times at Express Care were excessive and that the building could use some updating. We listened, and as a result, we have hired additional experienced staff, and today more patients are being cared for with much shorter wait times. The building has also been remodeled in several areas, with a wellness entrance added so that sick patients are separated from well patients in the waiting area. Patients are better served and outcomes are improved.”
PROVIDERS WHO CARE
Dr. Robert Kimball serves as the medical director of Piedmont HealthCare’s urgent care program. “Like all of Piedmont HealthCare’s practices, our focus is working as an efficient, professional medical team to provide timely care for whoever needs it,” Dr. Kimball said. “We have the advantage of support from our entire Piedmont HealthCare medical team. Our providers can call on any of our specialists to consult on treatment planning. All of Piedmont HealthCare’s patients’ records are available to us electronically, so we are up-to-date and informed of their histories and medications. This system is linked to Iredell Memorial’s medical records, as well. The patients who come to Express Care need timely assessment and treatment for conditions that might not be life threatening, but still require immediate care. Our providers and support staff have extensive training and experience in emergency and family medicine—they can see anyone who walks in the doors.”
Providers at Express Care in Mooresville are Family Nurse Practitioner Lana Simmons, who has been with Piedmont HealthCare working in primary care and urgent care since 2007, Physician Assistant Richell Foy, who has worked in emergency medicine for 16 years and joined Express Care a year ago, and Family Nurse Practitioner Heather Davis, who worked as an emergency department RN for eight years and has two years’ experience as a family nurse practitioner before joining Piedmont HealthCare. Valerie Thomas is the office manager of Express Care in Mooresville. In Statesville, full-time providers are Dr. Robert Kimball, Paul Leonard, PA-C, and Carol LaTorre, ANP-C. Each urgent care location has on-site lab and radiology services and is open seven days a week with extended hours each day.
OCCUPATIONAL MEDICINE ~ SAFETY FIRST
Both Express Care in Mooresville and Urgent Care in Statesville provide local employers with a range of services for their employees, including treatment of injuries at work, employment and DOT physicals, return to work exams, health screenings, workers’ compensation care, and drug and alcohol testing. Sports physicals and school immunizations are also offered. “Providing these services at a convenient location and after work hours is very helpful to the employers in our community,” Jeff Taylor said. “Our providers can also work with patients who require occupational therapy assistance, travel medicine and vaccines, osteoporosis treatments, and intravenous fluids. And, you can get your flu shots here!”
I’m sure you’ve noticed that Piedmont HealthCare is a generous community partner, sponsoring many events that enhance our quality of life, like Relay for Life, March of Dimes, and Statesville’s Friday after Five, to name a few. But you might not know that Piedmont HealthCare is one of the largest multi-specialty groups in North Carolina and the Southeast region. There are more than 50 convenient locations and nearly 200 providers in Piedmont HealthCare’s medical network ensuring the latest in medical advances, state of the art technology, and compassionate health care. PHC’s physicians and medical providers work together across all specialties and provide quality, compassionate, individualized care—from your family physician, to your dermatologist, your cardiologist, and all specialists you might need as a partner in your good health and your family’s wellbeing.
Piedmont HealthCare Express Care
125 Days Inn Dr, Mooresville
Monday through Friday: 8am-8pm
Saturday and Sunday: 9am-5pm