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KM Electrical Heating & AC


KM Electrical Heating & AC

By Kristie Darling

Photos by Heather Edmunds

On the cover–Kent and Vicky Moore, owners of KM Electrical Heating & AC

Right–The KM Electrical Team

Jason Sprinkle, install manager; Eric Harrington, service manager; Robin Hill, office manager; Josh Tomlin, general manager; John Mitchell, electrical manager




KM Electrical Heating & AC

KM Electrical Heating & AC


 

The seasons are changing. Temperatures fluctuate, and we are either too hot or too cold—outdoors and indoors. Indoors, we can fix it—outdoors, not so much. When our heating and air conditioning systems need replaced, fixed, adjusted, or maintained, we want someone on speed dial who can make it right again. I recommend you put Kent Moore at KM Electrical Heating & AC in your smart phone now. It’s easy…704-876-6279. Come the really cold weather next month, you’ll be glad you did.

Kent is president and owner of KM Electrical Heating & AC, and he follows a code of ethics he learned from his dad. “We take pride in the quality of our work and our products. Our highly trained team is trained to make certain your needs are met in a timely, trustworthy fashion, no matter what it takes,” Kent told me. “I’m proud to say we’re a Christian-based company. We hand pick our employees—we have very little turnover—we keep their training up-to-date on the new technology in our industry, and we treat customers with respect in everything we do. In fact, most of our employees are people I’ve known for years. I know their families. You might know them, too.” Kent’s long list of residential, commercial, and industrial customers reflects the confidence he and his company have earned over the last 20 years.

QUALITY SERVICE ACROSS THE BOARD
“Ever since the housing market slowed down, we’ve been doing more commercial work,” Kent said. “We’re still very much in the residential market, but new construction and system maintenance in churches, office buildings, doctor’s offices, strip malls, and restaurants, have expanded. Preventive maintenance in any setting is critical. We take care of many old and new heating, air conditioning and electrical systems.” Kent explained that sometimes, in churches, for instance, no one really knows anything about their system or where things are. Maybe the pastor has only been there a year, but the equipment was installed 20 years ago—or more. Kent’s team will help figure out what’s going on, what maintenance should be performed, what needs to be replaced or repaired. He can research warranties and advise next steps to ensure continued comfort in the building. “This is a value add that some people don’t think about, but it’s important, especially when the budget is tight or the situation is critical,” Kent continued. “We start over with a new preventive care schedule to keep things running smoothly. We’ll send reminders so you can keep everything running, no matter who’s in charge.”

KM’s SATISFIED CUSTOMERS ARE YOUR NEIGHBORS
“I want to say thank you for your recent service call on a busy Friday night. The service man was so kind and quickly took care of our problem,” Francis Beeson wrote. “Please know I speak often of your good service to others I know.” Francis is just one of many folks who share positive comments about having KM work in their home. You’ll find more rave reviews on the website, www.callkm.com.

Industrial clients include heavy manufacturing and can encompass multiple-unit HVAC installations, as well as electrical for the plant, warehouse, and offices. “We do a lot of repairs, upgrades, replacements, inspections, and maintenance. We hook up a lot of machinery,” Kent told me, “and many years of successful experience managing industrial jobs is apparent. Our efficient workmanship and reliability as an electrical and HVAC contractor with an A+ Better Business Bureau rating are appreciated at busy manufacturing plants and businesses who need it right the first time.”

Current commercial jobs that KM Electrical Heating & AC are proud to work on include Pisgah United Methodist Church’s new Family Life Center and Trinity Fire Department’s beautiful new building on Wilkesboro Highway. “Kent is as honest as the day is long,” Rev. Mike Duncan said. “If he says he’ll do something, he will. Our church is grateful to have him in charge of the electrical and HVAC work.” Wendy’s, Pizza Hut, and Iredell Memorial Hospital are customers. “I think our reputation for quality, honesty, and a job well done has grown over the years,” Kent said. “We stand behind our work, our pricing is fair and competitive, and we’re grateful for continued and expanding business in this community.”

KEEPING EVERYONE HOOKED UP
Many of Kent’s customers are families building a new house. They need installation of their electrical systems—wiring, lights, and power in place for appliances and technology—as well as one or more new heating and cooling systems. Older homes are often ready for an HVAC system upgrade or repairs for continued operation. The KM team’s approach is comprehensive. After an evaluation of what’s in place, the house is measured, and a load calculation is done to determine recommendations on unit type and size. Installing the right system is critical. KM’s technicians are all certified in Trane heating and cooling systems: heat pumps, furnaces, and air conditioners, and they can service all other makes and models. When remodeling or building an addition, like a bonus room or sunroom, KM can install a quiet, ductless heat pump that is very efficient and suitable for spaces where there are no ducts in place. Annual maintenance plans keep equipment running longer.

A FAMILY OWNED BUSINESS
Kent’s life is full in many ways. He’s been married to Vicky Moore for 23 years, and they have three daughters: Kendra, 22; Faith is 19; and Haley is 16.

Robin Hill knows everything that’s going on at KM. As office manager, she’s the voice on the end of the phone when you call. “We couldn’t do all we get done without her,” Kent said. Robin takes your information, passes sales inquiries to Kent or Josh Tomlin and repair calls to Eric Harrington, service manager. Jason Sprinkle was Kent’s first employee, and lead electrician John Mitchell has been with the company for 18 years. Over the last five years, KM has grown from 16 to 22 employees.

Kent Moore has been involved in emergency services since 1982. He’s the former deputy chief and a current fire fighter at Trinity Fire and Rescue. In his role over the years at Trinity, Kent has worked with extraordinary people, and he’s hired some of them. “These men have a sense of integrity and a Christian work ethic that I respect,” Kent shared, “I know they can be trusted when they’re working in someone’s home or business.”

Kent and his family are active in their church where he’s trustee chairman. His support of the community is well-known. “My concept of work started with my dad,” Kent shared. “When I was growing up, if you had to be asked to mow the grass, you were already late. If you borrowed something you returned it in better condition than when you borrowed it. Those lessons guide me every day.”

KM Electrical Heating & AC is a company you can depend on. Take a moment to visit their website, www.callkm.com, or get in touch at info@kmelectrical.com and learn more about their services and products. Whether you’re looking for a new heating and cooling system, maintenance, repair, or electrical work at home or business, you will be well served working with Kent and his professional team at KM Electrical Heating & AC.

 

KM Electrical Heating & AC Inc.
2865 Wilkesboro Hwy, Statesville, NC 28625
(704) 876.6279
info@kmelectrical.com
www.callkm.com

 
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